Reviews
Rated 4.8 by 568 customers
568 Carmel Valley households have rated this work, and the great majority of the calls that follow come by word of mouth from them.
Fine every morning, warm by four in the afternoon, and I had convinced myself the compressor was going. He took the grille off, showed me a coil packed solid, and cleaned it. It has held steady right through the mesa heat since.
Frost kept coming back on the freezer's rear wall days after I chipped the whole lot out by hand. Defrost heater had failed and the gasket had gone soft as well. He said the damp mornings here finish off a marginal seal faster than people expect.
Cubes had been getting smaller and hollower for months and I was ready to pay for a new ice maker. He checked the water first and found it was plumbed into the reverse osmosis tap under the sink. Nothing was actually broken. Slightly embarrassing, mostly a relief.
What people actually comment on
Almost never the repair itself — a working refrigerator is what was expected. What comes up again and again is the part around it: that the arrival window was real, that the price quoted was the price charged, and that the technician explained what had failed rather than presenting a total.
The second thing is that the appliance was serviced where it stood. Built-in units are fitted into cabinetry, often with stone counters and panelled doors around them, and dragging one out to look at it risks more than the fault ever did. On this equipment the condenser is reached through the grille and the sealed system is designed for access in place.
Repairs that did not happen
Some of these reviews are for visits where nothing was replaced: a door seal reseated, a drain cleared, a filter that had never been changed. A diagnosis ending in "this does not need a part" is a successful visit, and it is charged as a diagnosis rather than as a repair.
Appliance down in Carmel Valley?
Tell us the brand and what it is doing — we can usually name the likely repair before we arrive.