Guides
Repair guides for Carmel Valley owners
These are the explanations we end up giving on the phone, written down once. Nothing is being sold here; the number is at the foot of the page if the answer turns out to be a visit.
Integrated columns in a newer kitchen: what changes about the repair
If the refrigerator is invisible — flush with the cabinet run, wearing the same wood as the doors beside it — you own integrated columns, not a built-in.
How long a Sub-Zero built-in should last, and what shortens it
Twenty years is the honest expectation for the sealed system in a built-in Sub-Zero, and plenty of cabinets well past that are still holding temperature.
Panel fronts: the damage a bad service call leaves behind
The expensive damage on a service call to a paneled refrigerator is almost never done to the refrigerator.
Appliance down in Carmel Valley?
Tell us the brand and what it is doing — we can usually name the likely repair before we arrive.