Legal
Terms of Service
Short and specific: what Carmel Valley Sub-Zero Care undertakes to do, what it charges for, and what it stands behind afterwards.
Services
Carmel Valley Sub-Zero Care repairs built-in and professional kitchen equipment for residential customers in Carmel Valley and the surrounding area — diagnosis, repair and maintenance, refrigerator repair and freezer repair included.
Diagnosis first
Panels come off and readings are taken before a number is given. Where a fault cannot be reproduced during the visit you will be told that, because fitting a speculative part at your expense is not diagnosis.
What it costs, and when
You hear the price first and pay afterwards. Carmel Valley Sub-Zero Care quotes the repair once the fault is known — parts and labor in a single number — and payment is due on completion.
Components
The components that go into a refrigerator repair job here are OEM, or from an authorized supplier when the factory part is unavailable. We will fit something else at your request and by prior agreement.
Getting to the unit
Please clear the space in front of the appliance before the visit, and know where the water shut-off is if the fault involves ice or a leak. An adult over 18 must be present throughout the visit.
Booking a visit
Call (858) 290-7997 and Carmel Valley Sub-Zero Care will give you a window rather than a whole day. Same-day slots are available most days in Carmel Valley, and you are told promptly if anything moves.
Guarantee on the repair
The labor Carmel Valley Sub-Zero Care performs and the parts it supplies are warranted against failure of the same component. What it is not is a service contract on the appliance — a later fault with a different cause, damage from misuse or a power event, and anyone else's work afterwards all sit outside it. Where the factory warranty still runs, contact the manufacturer before us: on this equipment sealed-system cover is generally conditional on who performs the repair.
If your plans change
Move or cancel an appointment by phone at any time before the technician has been dispatched, at no charge.
Insurance and liability
License and insurance details are handed over on request, before anything is touched. We are not liable for pre-existing conditions, manufacturer defects, spoiled food, or problems unrelated to the repair we carried out.
Governing law
Anything arising out of these terms is a matter for California law.